Costs and Travel
Clear prices matter to us, because nobody likes nasty surprises on the bill. Here you will learn exactly what the home-visit flat rate costs, how travel is calculated and which fixed-price packages exist. You will find a detailed overview on our prices page as well.
- What does a home visit cost? A home visit costs a flat rate of 79 EUR and covers an appointment of up to 60 minutes. We charge 39 EUR for each additional half hour started. This way you know from the start what to expect and pay only for the time we are actually with you.
- How is travel calculated? Travel within 10 kilometres around Nordstemmen is included in the flat rate, so you pay nothing extra for it. If you live further away, 0.50 EUR per kilometre applies for the additional distance. When booking we tell you honestly whether and how much travel applies, so you know the total costs in advance.
- Are there fixed prices for certain tasks? Yes, for common tasks we offer fixed-price packages: setting up a new device costs 79 EUR, setting up smart TV and streaming 89 EUR, Wi-Fi and mesh optimisation 119 EUR and the smart-home starter package 169 EUR. With a fixed price you know exactly what you pay beforehand, regardless of how long it takes. You can find all packages on the prices page.
- When is a fixed-price package worth it compared to the flat rate? If it is clear from the outset what the task is, for example setting up a new smart TV or improving the Wi-Fi, a fixed-price package is usually the simplest choice because the price is set. If it is about several smaller things or it is still unclear what exactly needs doing, we bill by the home-visit flat rate. We are happy to advise which option is cheaper for your case.
- How can I pay? You can conveniently pay by bank transfer after the appointment, and we issue you a proper invoice for it. Payment in cash on site is also possible by arrangement. There are no hidden fees, the invoice states exactly what we agreed beforehand.
- Are there additional material costs? The flat rate and the packages cover our working time and the travel. If additional material is needed for a solution, such as a mesh repeater or a cable, we discuss this with you beforehand. You decide whether to obtain the material yourself or have us bring it. Nothing is bought or charged without your consent.