How quickly can I get an appointment?

Because we are out and about in the region, appointments can usually be arranged within a few days. For urgent matters we try to fit you in sooner. Simply call us or write to us, and together we will find a time that suits you.

Do I need to know exactly what the cause is?

No. Simply describe in your own words what is not working or what you would like. Framing the request is exactly what we are here for. Often a short sentence or a photo of the problem is enough for us to assess what needs doing on site.

What does an appointment cost and how is travel calculated?

The home-visit flat rate is 79 EUR for an appointment of up to 60 minutes, every additional half hour started is 39 EUR. Travel within 10 km of Nordstemmen is included, beyond that 0.50 EUR per kilometre applies. You can find all prices on the prices page.

Will you come to me if I live a bit further away?

In most cases, yes. If your home is more than 10 km from Nordstemmen, we simply charge for the additional distance at 0.50 EUR per kilometre. Just ask, and we tell you honestly whether we can arrange it and what it costs.

Can I also book someone for my parents or grandparents?

Gladly. Many enquiries come from relatives who want to help their parents or grandparents. You can arrange the appointment for another person, and on request you can be present during the visit. We then take particular care to explain everything patiently and clearly.

How can I pay after the appointment?

You can conveniently pay by bank transfer, and we issue you a proper invoice for it. Payment in cash on site is also possible by arrangement. There are no hidden fees, the invoice states exactly what we agreed beforehand.

Dedicated contactHome visit on siteTravel within 10 km included

Contact: How to Book Your Appointment

Tell us briefly what it is about, and we will come to your home. You always reach your dedicated, patient contact, not a call center. Whether by phone, email or via the form: we get back to you promptly and find an appointment that suits you.

Make an Enquiry View Prices

You do not need to be a tech expert to contact us, and you do not need to know exactly what the cause is. Simply describe in your own words what is not working as it should, or what you would like to have set up. We will sort out the rest together. On this page you will find all the ways to reach us, along with everything important about how an appointment works, the area we cover and how the travel is calculated.

How to Reach Us

Usually the quickest way is by phone. Call us on +49 5123 9579000 and you speak directly with the person who will later come to your home. If you prefer to write, you can reach us any time by email at mail@technik-daheim.de. For a quick question or a photo of the problem, for example of cables or an error message on the screen, you are welcome to send us a message via WhatsApp to the same phone number. Sometimes a photo lets us assess in advance what needs doing.

If you prefer the most convenient option, simply use the contact form further down this page. Enter your name, your phone number or email address and a brief description of your request. We will then get back to you to discuss the details and a suitable appointment. The enquiry incurs no costs and no obligation for you.

Phone

Call us on +49 5123 9579000. You speak directly with your dedicated contact, with no waiting queue and no call center.

Email

Write to us at mail@technik-daheim.de. Briefly describe your request, and we get back to you promptly with a suggested appointment.

Feel free to send us a photo of the problem to the same phone number. Often this helps us assess in advance what needs doing on site.

When You Can Reach Us

We are there for you Monday to Friday during the usual daytime hours and do our best to adapt appointments flexibly to your daily routine. If you work during the day or mornings do not suit you, simply say so, and we try to find a time that is convenient for you. If we cannot answer the phone because we are at a customer's home, feel free to leave a voicemail or send a short message. We reliably call back, usually the same or the next working day.

A Tip for Your Enquiry

The more specifically you describe what it is about, the better we can prepare the appointment and plan enough time. Helpful details include: which device is involved, what exactly does not work, which town you live in and whether there are several things for us to look at. Finished lists are not necessary, however, a few keywords are quite enough.

How Booking an Appointment Works

We deliberately keep the path to an appointment simple, so you do not have to work through lengthy procedures. In just a few steps everything is settled, and you know exactly when we are coming and what it costs.

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You get in touch

By phone, email, WhatsApp or via the form. Briefly describe what it is about. If you are unsure, just ask, and we help you frame your request.

Our Service Area and the Travel

Our centre is Nordstemmen, and from there we come to you throughout the Leine valley and the Hildesheim area. We are regularly out and about in Nordstemmen, Sarstedt, Hildesheim, Giesen, Elze, Gronau, Pattensen and Springe, as well as the surrounding districts. You can find an overview of all places on the page home tech help in your region.

With travel we keep it simple and fair: the distance within 10 km of Nordstemmen is included in the home-visit flat rate of 79 EUR, so in most cases you pay nothing extra for the trip to you. If you live further away, we simply charge 0.50 EUR per kilometre for the additional distance and tell you the amount when booking. This way you know the total costs before we set off, and there are no surprises on the bill.

Your Costs at a Glance

Home-visit flat rate 79 EUR for an appointment of up to 60 minutes, every additional half hour started 39 EUR. Travel within 10 km of Nordstemmen included, beyond that 0.50 EUR per kilometre. For common tasks there are fixed-price packages, which you can find on the prices page.

A Dedicated Contact for You

With us you do not end up in a waiting queue and are not passed from one staff member to the next. You have one dedicated contact who knows you and your technology, who comes to your home and whom you can reach again afterwards if a question still comes up. This consistency matters to us, because trust only grows when you know who you are dealing with. Especially with a home visit, where someone comes into your home and works on your devices, that should feel natural.

We take the time you need and explain everything in plain language rather than technical terms. This applies to young families just as much as to seniors who did not grow up with smartphones and tablets. If you feel unsure, that is no problem, quite the opposite: that is exactly what we are here for. Feel free to also look at our offerings for technology for seniors and for families, or take a look at our services overview.

Write to Us Directly

Fill in the form, and we get back to you to discuss the details and an appointment. Your enquiry is non-binding and free of charge. If you prefer to call, you can reach us on +49 5123 9579000.