Contact: Book Your Appointment for Home Tech Help
Tell us briefly what it is about — we come to your home and set everything up calmly. You always reach your dedicated, patient contact, not a call center.
In short and in plain language
On this page you find all the ways to reach us. Here you can ask for an appointment at your home.
Call us. Or send us an email. You can also use the form on this page.
You do not need to know what is wrong. Tell us in your own words. You can also send us a photo of the problem.
You have one fixed contact person, not a call center. We tell you the cost before we come.
We come to your home in the Leine valley and the Hildesheim area.
Key figures
60 min
time for your request on site
10 km
travel included
1
dedicated contact
Mon–Fri
reachable 9 am–6 pm
Prefer to phone? Simply give us a call
+49 5123 9579000Monday to Friday from 9 am to 6 pm — you speak directly with your dedicated contact, no waiting queue and no call center.
Prefer to write? To the contact form- home-visit flat rate
- from 79 €
- travel included
- 10 km
- no-obligation enquiry
- free
You do not need to be a tech expert to contact us, and you do not need to know exactly what the cause is. Simply describe in your own words what is not working as it should, or what you would like to have set up. We will sort out the rest together. On this page you will find all the ways to reach us, along with everything important about how an appointment works, the area we cover and how the travel is calculated.
How to Reach Us
Usually the quickest way is by phone. Call us on +49 5123 9579000 and you speak directly with the person who will later come to your home. If you prefer to write, you can reach us any time by email at mail@technik-daheim.de. For a quick question or a photo of the problem, for example of cables or an error message on the screen, you are welcome to send us a message via WhatsApp to the same phone number. Sometimes a photo lets us assess in advance what needs doing.
Phone
Call us on +49 5123 9579000. You speak directly with your dedicated contact, with no waiting queue and no call center.
Write to us at mail@technik-daheim.de. Briefly describe your request, and we get back to you promptly with a suggested appointment.
Feel free to send us a photo of the problem to the same phone number +49 5123 9579000. Often this helps us assess in advance what needs doing on site.
How Booking an Appointment Works
We deliberately keep the path to an appointment simple, so you do not have to work through lengthy procedures. In just a few steps everything is settled, and you know exactly when we are coming and what it costs.
You get in touch
By phone, email, WhatsApp or via the form. Briefly describe what it is about. If you are unsure, just ask, and we help you frame your request.
We discuss the details
Together we clarify what needs doing, how much time to plan and whether the home-visit flat rate or a fixed-price package fits better. You learn transparently in advance what to expect.
We arrange an appointment
We find a time that suits you, often within just a few days. You give us your address, and we tell you whether travel is included or a small distance is added.
We come to your home
At the agreed time we are with you, set everything up calmly, explain each step and tidy up at the end. You pay conveniently by bank transfer or, by arrangement, in cash.
By phone, email, WhatsApp or via the form. Briefly describe what it is about. If you are unsure, just ask, and we help you frame your request.
Together we clarify what needs doing, how much time to plan and whether the home-visit flat rate or a fixed-price package fits better. You learn transparently in advance what to expect.
We find a time that suits you, often within just a few days. You give us your address, and we tell you whether travel is included or a small distance is added.
At the agreed time we are with you, set everything up calmly, explain each step and tidy up at the end. You pay conveniently by bank transfer or, by arrangement, in cash.
When You Can Reach Us
We are there for you Monday to Friday from 9 am to 6 pm and do our best to adapt appointments within these hours flexibly to your daily routine. If you work during the day or mornings do not suit you, simply say so, and we try to find a time that is convenient for you. If we cannot answer the phone because we are at a customer's home, feel free to leave a voicemail or send a short message. We reliably call back, usually the same or the next working day.
A Tip for Your Enquiry
Our Service Area and the Travel
Our service area extends from Nordstemmen across the entire Leine valley to the Hildesheim area. We are regularly out and about in Nordstemmen, Sarstedt, Hildesheim, Giesen, Elze, Gronau, Pattensen, Springe, Bad Salzdetfurth, Bockenem, Holle and Algermissen, as well as the surrounding districts. You can find an overview of all places on the page home tech help in your region.
Our Service Area Around Nordstemmen
In many places you are within the included travel of 10 km around Nordstemmen or Söhlde. Further away we simply charge 0.50 € per kilometre and tell you the amount when booking.
With travel we keep it simple and fair: the distance within 10 km of Nordstemmen or Söhlde is included in the home-visit flat rate of 79 €, so in most cases you pay nothing extra for the trip to you. If you live further away, we simply charge 0.50 € per kilometre for the additional distance and tell you the amount when booking. This way you know the total costs before we set off, and there are no surprises on the bill.
Fixed Prices, No Surprises
With us, the price is set in advance. The home-visit flat rate is 79 € for an appointment of up to 60 minutes, including travel within 10 km of Nordstemmen or Söhlde. Every additional hour costs 69 €. For common tasks such as Wi-Fi, printers or smart home there are fixed-price packages, which you find on the prices page. This way you know before the appointment what to expect, and you find exactly what we agreed on the invoice.
- Home-visit flat rate 79 € up to 60 minutes, incl. travel within 10 km
- Every additional hour 69 €
- Fixed-price packages for Wi-Fi, printers, smart home and PC
- No hidden costs — the price is set before the appointment
Your Costs at a Glance
Shall We Come to Your Home?
A short call or a message is all it takes. We listen, tell you honestly whether and how we can help, and arrange an appointment that suits you.
A Dedicated Contact for You
With us you do not end up in a waiting queue and are not passed from one staff member to the next. You have one dedicated contact who knows you and your technology, who comes to your home and whom you can reach again afterwards if a question still comes up. This consistency matters to us, because trust only grows when you know who you are dealing with. Especially with a home visit, where someone comes into your home and works on your devices, that should feel natural.
We take the time you need and explain everything in plain language rather than technical terms. This applies to young families just as much as to seniors who did not grow up with smartphones and tablets. If you feel unsure, that is no problem, quite the opposite: that is exactly what we are here for. Feel free to also look at our offerings for technology for seniors and for families, or take a look at our services overview.
The Key Contact Facts at a Glance
- You reach us by phone +49 5123 9579000, email, WhatsApp or via the form on this page.
- A dedicated, patient contact instead of a call center — the same person advises you and comes to your home.
- Home-visit flat rate 79 € up to 60 minutes, every additional hour 69 €.
- Travel within 10 km of Nordstemmen or Söhlde included, beyond that just 0.50 € per kilometre.
- Appointments usually within a few days, callback usually the same or next working day.
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