Frequently asked questions
Frequently Asked Questions About Technik daheim
Before you reach for the phone, you might first want to read up in peace on how a home visit works, what it costs and everything we can do for you. On this page you will find easy-to-understand answers to the questions we are asked most often, entirely free of technical jargon.
In short and in plain language
On this page you find answers to common questions. We explain everything without technical jargon.
It covers how a home visit works. It also covers prices and travel.
Other topics are smart home and Wi-Fi. In a smart home you can control lights or heating with your phone, for example.
There are also questions on television, on help for seniors and on protecting your data.
Is your question not here? Then give us a call. You speak with your own personal contact.
General Questions and Process
- What exactly is Technik daheim? Technik daheim is a personal tech-help service that comes to your home, instead of sending you to a hotline or a shop. We set up new devices, get TVs, Wi-Fi, printers, tablets and…
- How does a home visit work? You briefly describe by phone or email what it is about, and we arrange an appointment that suits you, often within the same week. At the agreed time we come to you, look at the…
- Do I need to prepare anything before you come? No, you do not need to prepare anything or take anything apart. We bring the right tools, adapters and test devices ourselves. It helps if you can have any existing login details…
- How long does an appointment take? The home-visit flat rate covers an appointment of up to 60 minutes. Many everyday tasks fit comfortably within that, such as setting up a new smartphone, getting a printer onto…
- Can I have several things done in one appointment? Gladly, in fact it makes good sense. Because travel within 10 kilometres is included in the flat rate, it is worth tackling several small jobs in one go rather than booking a new…
- What happens if a problem cannot be solved after all? Some causes lie beyond what can be fixed on site, for example a technical defect inside the device, a fault at the internet provider or hardware so old that it no longer supports…
Costs and Travel
- What does a home visit cost? A home visit costs a flat rate of 79 EUR and covers an appointment of up to 60 minutes. This includes travel within 10 kilometres around Nordstemmen or Söhlde. We charge 69 EUR…
- How is travel calculated? Travel within 10 kilometres around Nordstemmen or Söhlde is included in the flat rate, so you pay nothing extra for it. That already covers a large part of our service area in the…
- Are there fixed prices for certain tasks? Yes, for common tasks we offer fixed-price packages where the price is set regardless of how long it takes. Setting up smart TV and streaming costs 89 EUR, Wi-Fi and mesh…
- When is a fixed-price package worth it compared to the flat rate? A fixed-price package is usually the simplest choice when it is clear from the outset what the task is, for example setting up a new smart TV or improving the Wi-Fi. You then pay…
- How can I pay? The simplest way is to pay by bank transfer after the appointment. You receive a proper invoice with VAT shown, which you can settle calmly at home. Payment in cash on site is…
- Are there additional material costs? The flat rate and the fixed-price packages cover our working time and the travel, but not hardware. If additional material is needed for a solution, such as a mesh repeater for…
Smart Home and Wi-Fi
- What does a smart home do for me in everyday life? A smart home takes many small, recurring chores off your hands and adds comfort and security. Typical examples: lights that switch on at your command or at dusk, radiators that…
- Do I need expensive devices for a smart home? No. A smart home can start small and manageable, for example with a switchable socket, a smart light bulb or a single radiator thermostat for a few euros. You do not have to…
- My Wi-Fi does not reach the bedroom, what can I do? This is one of the most common questions, and in most cases it can be solved well. Common causes are an awkwardly placed router (for instance in the basement or behind the TV)…
- Is a voice assistant complicated to use? In everyday use, no: voice assistants are designed so that you simply speak to them normally, for example to switch on the light, set an alarm or ask about the weather. The real…
- Does my smart home still work if the internet goes down? That depends on the system, but it can be planned for. Many basic functions continue to work without internet, such as switching a light via the normal wall switch or a fixed…
- Can you bring different devices and brands together? In many cases, yes. There are now open standards that allow devices from different manufacturers to connect with each other, so that lamps, sockets and thermostats of various…
TV, Streaming and Devices
- I cannot make sense of all the streaming services, can you help? Gladly, this is one of our typical tasks. We set up exactly the apps you want to use, sign you in with your login details and arrange the start screen so your most important…
- My new TV does not show all channels, why is that? This is usually due to a missing or incomplete channel scan or the wrong reception type. A TV needs to know whether the signal comes in via cable, antenna or satellite and be set…
- Can you set up my new smartphone or tablet? Yes, this is one of our typical tasks. We set the device up completely, from the account and Wi-Fi connection to the security settings, and install the apps you genuinely need…
- Do you transfer my data from the old to the new device? Yes, moving photos, contacts, messages and important files is one of our standard tasks, both from phone to phone and from an old computer to a new device. We work carefully…
- I cannot work out the remote controls, is that a problem? This is a very common nuisance and no cause for concern at all. Often several remote controls for TV, receiver, soundbar and streaming stick lie around, and nobody knows any more…
- Can you also connect printers or other devices? Yes. Printers that refuse to print are a classic, and it is usually down to the Wi-Fi connection, missing drivers or a wrong default setting. We set up the printer so it works…
Technology for Seniors
- I do not understand technology at all, is that a problem? Not at all, quite the opposite. We are here precisely for people who do not get on with technology or feel uncertain. We assume no prior knowledge, explain everything in simple…
- Do you explain everything so I can do it myself afterwards? This matters to us especially, because our goal is not to make you dependent but to make you independent. We do not just set up the technology silently, we show you step by step…
- Can I have relatives present during the appointment? Gladly. It is often helpful if a child, grandchild or trusted person is there who can later assist with small questions or note down the login details. Especially with topics like…
- Can you help me with an emergency call or with safety at home? We are happy to set up devices that give you a measure of security in everyday life. This includes a smartphone with large, easily reachable emergency contacts and a simple…
- What if I have a question again after the appointment? That happens and is no problem at all, because not everything sticks the first time. You can reach us by phone afterwards, and often a small follow-up question, such as how to…
- Do you really speak slowly and clearly? Yes, that is the heart of our work and not an empty promise. We do not speak jargon but plain, vivid language, translating technical terms into everyday comparisons anyone can…
Data Security and Data Protection
- Do you see my private data, photos and emails? We look only at what is technically necessary for the respective task, and we never go rummaging through your private content. When we transfer photos from the old to the new…
- Do I have to give you my passwords? Some setups require login details, for example the Wi-Fi password or signing in to your accounts and apps. So you never have to hand over your password, you can simply enter it…
- What happens to my data after the appointment? After the appointment we keep no copies of your personal content such as photos, messages or documents. Whatever was transferred during the move then resides solely on your own…
- Do you also help make my device safer? Yes, on request we set up sensible protective measures that genuinely help in everyday life: a screen lock via PIN or fingerprint, automatic updates so security gaps are closed, a…
- How do I recognise fraudulent emails or calls? On request we show you during an appointment, using real examples, how to recognise typical scams: emails that pile on pressure with supposedly blocked accounts and ask you to…
- Are you bound by confidentiality or data protection? We treat everything we see and learn at your home strictly confidentially, both your data and any personal circumstances we happen to notice. What is discussed in the house stays…
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