Frequently asked questions
Frequently Asked Questions About Technik daheim
Before you reach for the phone, you might first want to read up in peace on how a home visit works, what it costs and everything we can do for you. On this page you will find easy-to-understand answers to the questions we are asked most often, entirely free of technical jargon.
General Questions and Process
- What exactly is Technik daheim? Technik daheim is a personal tech-help service that comes to your home. We set up new devices, get TVs, Wi-Fi, printers, tablets and smartphones running and help you get started with smart home. Instead of an anonymous call center, you have one dedicated contact who takes time and explains everything calmly, in the Nordstemmen area, the Leine valley and around Hildesheim.
- How does a home visit work? You briefly describe by phone or email what it is about, and we arrange an appointment that suits you. At the agreed time we come to you, look at the technology where you use it and take care of it step by step. At the end we explain what we have done and show you how to operate everything yourself. You can also find the exact process on our contact page.
- Do I need to prepare anything before you come? No, you do not need to prepare anything or take anything apart. If possible, have any existing login details, remote controls and the relevant devices ready, then it goes faster. If you cannot find documents, that is no problem, we help you search or reset on site. We bring the right tools ourselves.
- How long does an appointment take? The home-visit flat rate covers an appointment of up to 60 minutes. Many smaller tasks such as setting up a new device are done within that time. If we need longer, we charge 39 EUR for each additional half hour started. We let you know on site as soon as it becomes clear that it will take longer, so there are no surprises.
- Can I have several things done in one appointment? Gladly. If you have an appointment anyway, many customers use the opportunity to tackle several small issues at once, for example setting up the TV, improving the Wi-Fi and having the new tablet explained on the side. It is best to tell us when booking what is on your list, so we plan enough time.
- What happens if a problem cannot be solved after all? Some problems are linked to a faulty device or to your internet provider and cannot be fixed on site. In that case we explain clearly what the cause is and tell you honestly which steps make sense. We charge only for the time actually spent and never promise anything we cannot deliver.
Costs and Travel
- What does a home visit cost? A home visit costs a flat rate of 79 EUR and covers an appointment of up to 60 minutes. We charge 39 EUR for each additional half hour started. This way you know from the start what to expect and pay only for the time we are actually with you.
- How is travel calculated? Travel within 10 kilometres around Nordstemmen is included in the flat rate, so you pay nothing extra for it. If you live further away, 0.50 EUR per kilometre applies for the additional distance. When booking we tell you honestly whether and how much travel applies, so you know the total costs in advance.
- Are there fixed prices for certain tasks? Yes, for common tasks we offer fixed-price packages: setting up a new device costs 79 EUR, setting up smart TV and streaming 89 EUR, Wi-Fi and mesh optimisation 119 EUR and the smart-home starter package 169 EUR. With a fixed price you know exactly what you pay beforehand, regardless of how long it takes. You can find all packages on the prices page.
- When is a fixed-price package worth it compared to the flat rate? If it is clear from the outset what the task is, for example setting up a new smart TV or improving the Wi-Fi, a fixed-price package is usually the simplest choice because the price is set. If it is about several smaller things or it is still unclear what exactly needs doing, we bill by the home-visit flat rate. We are happy to advise which option is cheaper for your case.
- How can I pay? You can conveniently pay by bank transfer after the appointment, and we issue you a proper invoice for it. Payment in cash on site is also possible by arrangement. There are no hidden fees, the invoice states exactly what we agreed beforehand.
- Are there additional material costs? The flat rate and the packages cover our working time and the travel. If additional material is needed for a solution, such as a mesh repeater or a cable, we discuss this with you beforehand. You decide whether to obtain the material yourself or have us bring it. Nothing is bought or charged without your consent.
Smart Home and Wi-Fi
- What does a smart home do for me in everyday life? A smart home can take many small chores off your hands: lights that switch on at your command, radiators that adjust automatically, or a doorbell that sends to your phone who is at the door. The benefit depends entirely on your wishes. We advise you honestly which functions are truly useful for you and which you can happily do without.
- Do I need expensive devices for a smart home? No. A smart home can start small and manageable, for example with a switchable socket or a smart light bulb. You do not have to convert the whole house at once. We recommend starting with one or two things that genuinely help you in daily life and expanding later when you enjoy it. We do not rate or favour any particular brand.
- My Wi-Fi does not reach the bedroom, what can I do? This is one of the most common questions, and in most cases it can be solved well. Often a better-placed router or an additional device that extends the signal, a so-called mesh system, is enough. During an appointment we measure on site where the signal weakens and bring the Wi-Fi to where you need it. More on this on the page Wi-Fi optimisation.
- Is a voice assistant complicated to use? Voice assistants are designed so that you simply speak to them normally. The hurdle usually lies only in the initial setup. That is exactly what we take care of for you, setting up the most important commands and showing you calmly how to use them. If you like, we practise the most important things together until you feel confident.
- Does my smart home still work if the internet goes down? That depends on the system. Many basic functions, such as switching a light via a switch, continue to work without internet. Functions that run via the phone or voice commands usually need a connection. We explain during setup what still works in each case, so you are not left in the dark.
- Can you bring different devices and brands together? In many cases, yes. There are open standards that allow devices from different manufacturers to connect with each other. Whether this works in your case depends on the existing devices. We look at it on site and find a solution that works with what you already have, rather than selling you new things across the board.
TV, Streaming and Devices
- I cannot make sense of all the streaming services, can you help? Gladly. We set up the apps you want to use, sign you in with your login details and arrange the interface so you quickly find what you want to watch. We explain the difference between the services in simple words, without pushing anything on you that you do not actually need.
- My new TV does not show all channels, why is that? This is usually due to a missing channel scan or the wrong reception type, such as cable, antenna or satellite. During an appointment we set up reception correctly, sort the channel list to your wishes and put your favourite channels at the front so you find them quickly.
- Can you set up my new smartphone or tablet? Yes, this is one of our most common tasks. We set up the device, transfer your contacts and photos from the old device if you wish, install the apps you need and set the text large enough so you can read everything well. Afterwards we show you the most important steps calmly.
- Do you transfer my data from the old to the new device? Yes, moving photos, contacts and important files is one of our standard tasks. We make sure nothing is lost and, on request, securely erase the old device before you pass it on. You can find more on this on the page moving your data.
- I cannot work out the remote controls, is that a problem? This is a very common nuisance. Often several remote controls for TV, receiver and soundbar lie around. We set up the devices so you need as few buttons as possible and, on request, label the most important keys. This makes watching TV simple again.
- Can you also connect printers or other devices? Yes. Printers that refuse to print are a classic, and it is usually down to the Wi-Fi connection or missing drivers. We set up the printer so it works from all your devices. We also connect other devices such as robot vacuums or a video doorbell, with separate pages under services.
Technology for Seniors
- I do not understand technology at all, is that a problem? Not at all. We are here precisely for people who do not get on with technology. We explain everything in simple words, without jargon, and take the time you need. With us there are no silly questions, and nobody has to feel embarrassed about anything.
- Do you explain everything so I can do it myself afterwards? This matters to us especially. We do not just set up the technology, we show you step by step how to operate it and repeat it as often as you like. On request we write down the most important steps in large print so you can look them up later too.
- Can I have relatives present during the appointment? Gladly. It is often helpful if a child or grandchild is there who can later assist with small questions. Equally, we are happy to do the appointment calmly with you alone. You decide what makes you feel most comfortable.
- Can you help me with an emergency call or with safety at home? We are happy to set up devices that give you a measure of security, such as a smartphone with easily reachable emergency contacts or a doorbell with a camera so you can see who is at the door. We do not offer medical emergency-call systems ourselves, but we help with the technical setup of the devices you already have.
- What if I have a question again after the appointment? That happens and is no problem at all. You can reach us by phone afterwards, and often a small follow-up question can be cleared up over the phone. If a further visit is needed, we arrange a new appointment. What matters to us is that you do not feel left alone after the appointment.
- Do you really speak slowly and clearly? Yes, that is the heart of our work. We do not speak jargon but plain language, and adjust our pace to you. If something goes too fast, just say so, then we go through it together once more. Patience is a given for us.
Data Security and Data Protection
- Do you see my private data, photos and emails? We look only at what is necessary for the respective task, not at your private content. When we transfer photos from the old to the new phone, for example, that is done solely to carry out the move, and we do not read them. You are present throughout the appointment and see everything we do.
- Do I have to give you my passwords? Some setups require login details, for example for your Wi-Fi or your accounts. You can enter these yourself during the appointment, so you never have to hand over your password. We do not note down any passwords and recommend that you change particularly important login details after the appointment if needed.
- What happens to my data after the appointment? After the appointment we keep no copies of your personal data. What we need for the invoice, such as name and address, we store only as long as legally required. You can find details on this in our privacy policy.
- Do you also help make my device safer? Yes, on request we set up sensible protective measures, such as a screen lock, regular updates or a secure password for your Wi-Fi. We explain in simple words what to watch out for in everyday life so you can protect yourself against the most common dangers. Complete protection against all risks, however, is something nobody can assure.
- How do I recognise fraudulent emails or calls? On request we show you during an appointment how to recognise typical scams, such as emails asking you to enter passwords or calls in which someone pretends to be a staff member. A simple rule of thumb: never hand over passwords or money if you are contacted unprompted. When in doubt, give us a quick call instead.
- Are you bound by confidentiality or data protection? We treat everything we see and learn at your home confidentially. As a provider we comply with the applicable data protection rules and handle your data just as carefully as we would wish for ourselves. If you have questions about this, simply ask us, we are happy to explain.