Have Your Router Set Up at Home, Every Step Explained Clearly

There are many situations where a careful setup or a fresh start for your router makes everyday life considerably easier. Whether after a move, when changing provider or because the connection has become increasingly unstable: we look at the situation on site and solve the problem in a lasting way. You often notice the need in small things: the Wi-Fi drops in the evening, streaming stutters in the bedroom, the phone clings to the weakest signal or a new device simply refuses to connect. Such symptoms usually have a clear cause that can be found quickly on site. We take the time to sort things out properly once, instead of just pulling the plug and hoping it holds. This combines well with what we offer under switching to fibre.

The three functions customers ask us about most often are Wi-Fi optimisation, guest access and parental controls. All three can be configured directly in the FRITZ!Box user interface, but the right configuration takes some experience. We set up the Wi-Fi so it is distributed optimally in your home and explain how you can change the password yourself when needed. We separate the guest access cleanly from the home network so visitors can reach the internet but not your files or printer. Parental controls can be configured per device: you can set how many hours a day the children may browse and which websites should be blocked.

The FRITZ!Box is not only a router but also a fully featured telephone system. You can register cordless phones via DECT directly on the FRITZ!Box and operate up to six devices each with its own extension. We set up the phones, assign phone numbers and configure the built-in answering machine. If you also want to be reachable on your home number via your mobile, we explain how to do that with the FRITZ!App. For users switching from an older phone system to internet telephony the setup is sometimes a little more involved. We know the typical pitfalls and make sure your phone numbers are transferred correctly. On request we also show you how to store important numbers as speed dials, block unwanted marketing calls and set the answering machine so you can listen to messages comfortably on the phone or while out and about.

Our service is aimed at private households in the Hildesheim and Leine valley region who have no desire for technical manuals and endless hotline queues. We are particularly patient with seniors for whom new technology can feel confusing. There are no silly questions with us. Families ask us regularly too, because they want not only to set up Wi-Fi but also parental controls and a guest network for the grandparents at the same time. And anyone working from home often needs a stable network for home office use, video calls and VPN, which we can also configure. Just as often we are called by people who simply have no time or inclination to click through menus in the evening and would rather have the job done calmly, once, by someone who does it every day.