Data Security and Data Protection
When someone works on your devices, trust is the most important thing. We handle your data carefully, ask only for what is truly necessary and explain every step. Here we answer the most common questions about passwords, accounts and the protection of your personal data.
- Do you see my private data, photos and emails? We look only at what is necessary for the respective task, not at your private content. When we transfer photos from the old to the new phone, for example, that is done solely to carry out the move, and we do not read them. You are present throughout the appointment and see everything we do.
- Do I have to give you my passwords? Some setups require login details, for example for your Wi-Fi or your accounts. You can enter these yourself during the appointment, so you never have to hand over your password. We do not note down any passwords and recommend that you change particularly important login details after the appointment if needed.
- What happens to my data after the appointment? After the appointment we keep no copies of your personal data. What we need for the invoice, such as name and address, we store only as long as legally required. You can find details on this in our privacy policy.
- Do you also help make my device safer? Yes, on request we set up sensible protective measures, such as a screen lock, regular updates or a secure password for your Wi-Fi. We explain in simple words what to watch out for in everyday life so you can protect yourself against the most common dangers. Complete protection against all risks, however, is something nobody can assure.
- How do I recognise fraudulent emails or calls? On request we show you during an appointment how to recognise typical scams, such as emails asking you to enter passwords or calls in which someone pretends to be a staff member. A simple rule of thumb: never hand over passwords or money if you are contacted unprompted. When in doubt, give us a quick call instead.
- Are you bound by confidentiality or data protection? We treat everything we see and learn at your home confidentially. As a provider we comply with the applicable data protection rules and handle your data just as carefully as we would wish for ourselves. If you have questions about this, simply ask us, we are happy to explain.