General Questions and Process
Before we ring your doorbell at home, you will surely want to know who is coming, how an appointment works and what you should prepare. The following answers explain the process from your first enquiry to the moment your technology runs smoothly again, and take away any uncertainty before your first appointment.
- What exactly is Technik daheim? Technik daheim is a personal tech-help service that comes to your home. We set up new devices, get TVs, Wi-Fi, printers, tablets and smartphones running and help you get started with smart home. Instead of an anonymous call center, you have one dedicated contact who takes time and explains everything calmly, in the Nordstemmen area, the Leine valley and around Hildesheim.
- How does a home visit work? You briefly describe by phone or email what it is about, and we arrange an appointment that suits you. At the agreed time we come to you, look at the technology where you use it and take care of it step by step. At the end we explain what we have done and show you how to operate everything yourself. You can also find the exact process on our contact page.
- Do I need to prepare anything before you come? No, you do not need to prepare anything or take anything apart. If possible, have any existing login details, remote controls and the relevant devices ready, then it goes faster. If you cannot find documents, that is no problem, we help you search or reset on site. We bring the right tools ourselves.
- How long does an appointment take? The home-visit flat rate covers an appointment of up to 60 minutes. Many smaller tasks such as setting up a new device are done within that time. If we need longer, we charge 39 EUR for each additional half hour started. We let you know on site as soon as it becomes clear that it will take longer, so there are no surprises.
- Can I have several things done in one appointment? Gladly. If you have an appointment anyway, many customers use the opportunity to tackle several small issues at once, for example setting up the TV, improving the Wi-Fi and having the new tablet explained on the side. It is best to tell us when booking what is on your list, so we plan enough time.
- What happens if a problem cannot be solved after all? Some problems are linked to a faulty device or to your internet provider and cannot be fixed on site. In that case we explain clearly what the cause is and tell you honestly which steps make sense. We charge only for the time actually spent and never promise anything we cannot deliver.