Data Security and Data Protection
When someone works on your devices, trust is the most important thing. We handle your data carefully, ask only for what is truly necessary and explain every step. Here we answer the most common questions about passwords, accounts and the protection of your personal data.
In short and in plain language
On this page you will find questions and answers on the topic “Data Security and Data Protection”.
Each question has its own page with the answer. Below the question you see the start of the answer. Click on a question. Then you can read the whole answer.
At the bottom, a link takes you back to all questions.
- Do you see my private data, photos and emails? We look only at what is technically necessary for the respective task, and we never go rummaging through your private content. When we transfer photos from the old to the new…
- Do I have to give you my passwords? Some setups require login details, for example the Wi-Fi password or signing in to your accounts and apps. So you never have to hand over your password, you can simply enter it…
- What happens to my data after the appointment? After the appointment we keep no copies of your personal content such as photos, messages or documents. Whatever was transferred during the move then resides solely on your own…
- Do you also help make my device safer? Yes, on request we set up sensible protective measures that genuinely help in everyday life: a screen lock via PIN or fingerprint, automatic updates so security gaps are closed, a…
- How do I recognise fraudulent emails or calls? On request we show you during an appointment, using real examples, how to recognise typical scams: emails that pile on pressure with supposedly blocked accounts and ask you to…
- Are you bound by confidentiality or data protection? We treat everything we see and learn at your home strictly confidentially, both your data and any personal circumstances we happen to notice. What is discussed in the house stays…