General Questions and Process
Before we ring your doorbell at home, you will surely want to know who is coming, how an appointment works and what you should prepare. The following answers explain the process from your first enquiry to the moment your technology runs smoothly again, and take away any uncertainty before your first appointment.
In short and in plain language
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- What exactly is Technik daheim? Technik daheim is a personal tech-help service that comes to your home, instead of sending you to a hotline or a shop. We set up new devices, get TVs, Wi-Fi, printers, tablets and…
- How does a home visit work? You briefly describe by phone or email what it is about, and we arrange an appointment that suits you, often within the same week. At the agreed time we come to you, look at the…
- Do I need to prepare anything before you come? No, you do not need to prepare anything or take anything apart. We bring the right tools, adapters and test devices ourselves. It helps if you can have any existing login details…
- How long does an appointment take? The home-visit flat rate covers an appointment of up to 60 minutes. Many everyday tasks fit comfortably within that, such as setting up a new smartphone, getting a printer onto…
- Can I have several things done in one appointment? Gladly, in fact it makes good sense. Because travel within 10 kilometres is included in the flat rate, it is worth tackling several small jobs in one go rather than booking a new…
- What happens if a problem cannot be solved after all? Some causes lie beyond what can be fixed on site, for example a technical defect inside the device, a fault at the internet provider or hardware so old that it no longer supports…